OUR TERMS & CONDITIONS CAN BE SUBJECT TO CHANGES WITHOUT GIVING PRIOR NOTICE.
ON-LINE RESERVATIONS AND CHARGES EXPLAINED
PLEASE BE AWARE ALL BOOKINGS ARE SUBJECT TO CONFIRMATION IF VEHICLE IS NOT AVAILABLE A FULL REFUND WILL BE GIVEN.
When EAVHire.co.uk receives your online reservation, we will acknowledge receipt of the booking by email. Please ensure that all information on the booking is submitted correctly including contact telephone numbers.
Once you have received the email, we will confirm the booking. This can take up to 24 hours. For last minute bookings please contact the office for confirmation as this can take up to five (5) working hours to be confirmed.
Should you not receive any emails please call us on Freephone 0800 009 6041 quoting your reservation number.
When booking with EAVHire.co.uk, we require all Customers to provide us with their full Name, Address, Postcode and their National Insurance number. You must be also able to provide us with proof of address successfully, failure to do so will result in a cancellation of the hire and a administration fee being applied.
DELIVERY AND COLLECTION SERVICE
Deliveries of vehicles are available between the hours of 09:00am – 20:00hrs Monday – Friday and Saturday deliveries from 10:00am – 15:00hrs only. No deliveries are available on a Sunday.
Early morning deliveries will be delivered from 0900am. In some instances, the EAVHire.co.uk may request to pre-deliver the vehicle to ensure it will be ready for the requested time of hire, this will be pre-agreed with you.
EAVHire.co.uk endeavour to supply your requested EAV at your specified time requested, however in extreme circumstances this may not always be possible, in which case you will be offered the option to collect the vehicle from the branch. You do not have to accept this option and should this not be possible no charges will be levied against the hire should you decline to collect from the branch. If you select and agree this option to collect, then after confirmation you decide to cancel then the cancellation charge will re-apply.
The main driver of the EAV usually should be present upon delivery and collection to sign for the EAV at the requested time of delivery, so a demonstration can be shown. Note that unacceptable delivery/collection locations would be; empty properties that you are not registered to, i.e. a house/business you are intending on buying but have not purchased yet, train stations, airports, ferry ports, or any other port.
Vehicles booked with short lead times (i.e. less than 24hrs) may be subject to a high delivery charge, for more information on this ask when booking - if you require a guaranteed delivery time we maybe able to advise you at time of booking.
ABORTIVE DELIVERY AND COLLECTION
If EAVHire.co.uk attempt to deliver or collect the EAV at the agreed date and time and are unable to, an abortive charge may be applied. Abortive charges may also be applied if a EAV delivery or collection is cancelled on route. The charges are roughly £55+VAT but may differ if the branch is traveling further distances to get to you, or if the vehicle is a specialist vehicle.
DEPOSITS
EAVHire.co.uk will request a deposit from you before the EAV can be released on hire to you. This deposit will be refunded upon safe return of the vehicle subject to no additional charges relating to the hire. The standard deposit is £500 but in some circumstances, this can be higher depending. Should this be the case, you will be contacted in advance.
QUALIFICATION
All EAV users must be between the age of 18 and 65.
We cannot hire a vehicle to anyone who has had an IN10, DR10 or any other disqualification within the last 10 years. If you have excessive points on your licence then we also may not be able to hire to you. If you are unsure, please call us so we can confirm.
It is the Customer’s responsibility to ensure that a valid insurance policy is in place where applicable.
INSURANCE
Unless otherwise agreed, it is the customer’s responsibility to ensure that a valid insurance policy is in place where applicable. Couriers renting without disclosing the true usage will be exempt from any offers (advertised or otherwise) or insurances.
If you purchase CDW, and pay for it in advance or upon the starting date, we will waive our right to from you a portion of the physical damage caused to the EAV Vehicle. We will not waive this right if the damage to the vehicle: (a) is caused by anyone who is not an authorised to use, or by anyone whose driving license is suspended in any jurisdiction; (b) is caused by anyone under the influence of prescription or non-prescription drugs or alcohol;
COLLISION DAMAGE WAIVER INSURANCE
If you purchase CDW, and pay for it in advance or upon time of Starting Date, we will waive our right to collect from you for a portion of Physical Damage to the Vehicle. We will not waive this right if the damage to the vehicle: (a) is caused by anyone who is not an Authorized Driver, or by anyone whose driving license is suspended in any jurisdiction; (b) is caused by anyone under the influence of prescription or non-prescription drugs or alcohol; (c) is caused by anyone who obtained the Vehicle or extended the rental period by giving us false, fraudulent or misleading information; (d) occurs while the Vehicle is used in furtherance of any illegal purpose or under any circumstance that would constitute a violation of law, other than a minor violation; (e) occurs while carrying persons or property for hire or while pushing or towing anything, or in any race, speed test or contest; (f) occurs while teaching anyone to drive; (g) occurs while carrying dangerous or hazardous items or illegal material in or on the vehicle; (h) occurs outside the geographic locations indicated in the Rental Agreement; (i) occurs when vehicle is loaded beyond its capacity; (j) occurs as a result of driving the vehicle on unpaved; (k) occurs while transporting more weight than vehicle is allowed, while carrying persons inside the cargo compartment; (l) occurs while transporting anyone or anything without our written approval; (m) occurs and the vehicle has been tampered with or disconnected; (n) occurs when the vehicles fluid levels are low, or it is otherwise reasonable to expect that you would know that further operation of the vehicle would damage the vehicle; (o) results from inadequately secured cargo; (p) where applicable, is caused by anyone who lacks experience operating a manual transmission, or a similar vehicle as the rented vehicle; (q) is a result of your wilful, wanton or reckless act; (r) occurs and you fail to summon the police any accident involving any personal injury or property damage; or, (s) is caused by an animal transported in the vehicle.
Whenever EAVHire.co.uk are notified a EAV has been damaged, the excess charge will be held until we can obtain the full damage repair costs. If the costs to repair are less than the amount we have held you will be refunded the difference. A £55.00 + VAT Adminstration Charge is applied to any Damage Charges.
VEHICLE REQUESTS
We will always endeavour to supply the specific vehicle you have booked, however, in extreme circumstances or in peak season, this may not always be possible, in which case, you will be offered the option of an alternative or similar vehicle. You do not have to accept this option, and should this not accepted, a full refund will be given.
Please be advised, all sizes quoted on the website are approximate and cannot be guaranteed
Specific Makes and Model
Specific Colours of vehicles
We cannot always guarantee
BATTERY USE
The battery needs to be charged to the levels of the rental agreement which is given upon delivery. Essentially it is like for like, i.e. if the vehicle is delivered with a full bar then you would return it with a full bar.
If a charge is not replaced to the correct levels, the EAVHire.co.uk will charge £55.00 plus vat per EAV.
BATTERY CHARGE DISPUTES
Please be advised, should you receive a battery charge due to the levels not being the same as per your rental agreement and you wish to dispute, please provide proof of this and respond to the email notification advising you of the charge and a full dispute will be raised.
PLEASE NOTE: - EAVHire.co.uk have a 31 working day process for all disputes.
EXTENDING YOUR EAV HIRE
If you have a EAV already on hire with us and wish to keep it longer, please send an email to Hire@EAVHire.co.uk advising your new extension date. All requests for extensions must be in writing. Please supply your reservation number in all correspondence. Please make sure your requests for an extension are before the off hire date and within working hours. If we are notified to late you maybe charged a minimum of £55.00 + VAT charge for an aborted collection. We will endeavour to accept extensions unless the EAV is going out to another customer, in which case we may have to reject your extension.
CANCELLATION POLICY
MAY-SEPT & DECEMBER
During the summer season, May to Sept and the Christmas period in December, all vehicles are not cancellable. This is peak season, demand is exceptionally high and we have reserved the vehicles for you, we cannot accept any cancellations on these vehicles during the peak season.
GENERAL CANCELLATION POLICY
Should you request to cancel your reservation you will be subject to a cancellation fee of £55+ VAT. If you cancel your reservation with 72hrs of the hire to commence then no refund will be refunded, and the full cost of hire still applies.
Hires Starting within 24 Hours – should you wish to cancel a booking starting within 24 hours, 100% costs will apply and no refund will be given.
We cannot guarantee a vehicle will be cancelled completely if we do not have it in writing.
Zero tolerance on abusive customers - we reserve the right to cancel any bookings where the customer has been abusive to any members of the EAVHire.co.uk team.
CHANGE OF DETAILS
Should you wish to make any changes to the booking ie. Delivery Address etc, there will be a usually be a £55.00 + VAT administration charge. It is the customers responsibility to check all details provided at the time of booking are correct. All amendments must be emailed to us for EAVHire.co.uk to amend them – they cannot be amended via a phone call.
LOSS OF VEHICLE KEYS
In the event of the rental vehicle’s keys being mislaid, lost, or stolen, then EAVHire.co.uk will charge for any courier charges to deliver a spare key, plus the total cost to replace the missing keys and or reprogramming of central locking key fob if required. We may need to replace the full lock set in the Vehicle for security reasons.
A charge of £300.00 + VAT will maybe applied to your account.
PROVISION OF VEHICLES
Please note that we have the right to refuse to provide a EAV to any customer who is, in our opinion, unfit to drive or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately. On some occasions we will request 2 forms of ID showing proof of address.
YOUR REQUESTED RENTAL VEHICLE
Every effort is made to supply the rental vehicle. However, there may be occasions that a vehicle of the same size and specification may well be supplied in place of the requested vehicle due to lack of availability. In addition, we cannot guarantee a specific colour of vehicle.
EARLY RETURNS & FUNDS HELD BOOKINGS
EARLY RETURNS - Please note that we will not issue any refunds should you return the rental vehicle supplied before the pre-arranged termination time and date.
FUNDS HELD BOOKINGS - If you have funds held with us from a previous booking, these will expire 18 months from the original transaction date.
COLLECTION OF DELIVERED VEHICLES
The customer is responsible for the hired vehicle up until the time of collection, which means any storage. There is up to a 3 working day window as to when this will be collected, although if we are unable to collect vehicles within this period, you are responsible for the vehicle until it has been collected it. The working hours for collections are between 9am – 6pm Monday to Friday and 9am – 1pm Saturdays. Please note – No vehicles are delivered or collected on a Sunday, in which case, any hires finishing over the weekend the working hours start from 0900 on Monday Morning. If a delivery driver informs you of a collection time, please be advised this cannot be 100% guaranteed, the period of liability still stands, and if it is essential to know an estimated collection time you should contact EAVHire.co.uk directly. If you have parking restrictions or other issues with the collection window then please call us for further advise.
ONE WAY HIRE
A member of our team will be able to advise you on the cost to apply a One Way Hire to your booking.
All vehicle sizes on our website are approximate.
Continuous Payments
By contracting with EAVHire.co.uk you are agreeing that it has the right to take additional payments where the following situation occur:
Any incidental vehicle damage, that is damage not covered by insurance, up to excess limit.
Extension of EAV hire will be charged at the same rate as the initial hire.
I.D REQUIRED FOR HIRING
When hiring any EAV, we will require the following forms of I.D
- 2 proofs of address from the last 3 months – ie Bank Statement, Council Tax Bill, Water Bill
- Photographic Proof of the card you have paid on
- Photographic ID (with more than 6 months expiry date)
VEHICLE THEFT
It is essential that you do not leave the keys in the EAV whilst you are not driving the vehicle. If the EAV is stolen as a result of customer negligence, you are liable for the full value of the vehicle. Once your rental has ended do not leave the keys inside the vehicle under any circumstances. If the vehicle is stolen without the keys you will be liable for your theft excess.
OUTSTANDING DEBTS
If the renter defaults on any payments we reserve the rights to take the following:
- Repossess the vehicle
- Share customer information with;
- repossession agents
- police, councils and other authorities
- seek outstanding funds from named drivers
- seek outstanding funds from companies used in connection with this or other related hires
- people/representatives at delivery/collection address
- should any company fail to settle outstanding invoices we reserve the right to hold directors and/or named drivers personally liable
If the renter defaults on any payments, named drivers and/or connected companies will be required to settle any outstanding debts.
Excessive Wear Policy
If you operate the vehicle in extreme conditions, such as on tarmacking sites where tyres are on hot surfaces, they will wear prematurely and we will have to pass on the costs. Any other premature wearing or excessive wearing may be charged, such as, but not limited to; vehicle abuse.
What information do we collect?
We collect information from you when you fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name or e-mail address, address, telephone number, and payment information. You may, however, visit our site anonymously.
Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
This Website Uses Google AdWords Remarketing
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors of our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You may opt-out by visiting Google’s ad settings page here
Children’s Online Privacy Protection Act Compliance
We are in compliant with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our web site privacy policy.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Cassiobury House, Station Road, Watford, England, United Kingdom
LIABILTY
EAVHire.co.uk accepts no responsibility whatsoever for loss, damage, injury or death, whether arising from negligence, breach of contract or any other cause. EAVHire.co.uk deny any liability for suppliers not fulfilling the contract.
COMPLAINT’S PROCEDURE
Our company is confident, that the service we offer to all of our customers will be of the highest standard and that your rental vehicle supplied will be very satisfactory. However, should you wish to lodge a complaint, then this must be submitted via e-mail within 28 days from the commencement day of your rental vehicle being supplied to Hello@EAVHire.co.uk
On receipt of your e-mailed complaint we will then investigate and respond within 28 days. Please note, that any complaint received later than the 28 days, cannot be accepted.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.